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Frequently Asked Question!
The minimum order quantity is 20 cartons. Please note that our pricing is quantity-based, so larger orders will qualify for more competitive rates.
We support three shipping methods as follows: 1. FOB (Free On Board): Usually applicable for orders of 1x40HQ container; 2. DDP (Delivered Duty Paid): Usually applicable for LCL (Less than Container Load) orders, which can be directly delivered to your specified destination address; 3. Delivery to your Chinese freight forwarder: We can deliver the goods to your designated Chinese freight forwarder’s warehouse, and you can arrange the subsequent transportation by yourself.
We provide free samples, but the sample shipping fee is required. If you place an official order later, we will fully refund the sample shipping fee.
For orders under 100 cartons, some of our products are available in stock. For a 40HQ container order with 5 to 7 product types, the production lead time is approximately 20 days. If the number of product types ranges from 10 to 20, the production lead time will be around 30 days. This is because more product types require more frequent mold changes during production, which takes additional time.
The shipping fee is comprehensively calculated based on factors such as product type and destination country/region. For specific fee details, please contact our customer service staff.
If the product you received has quality problems, please contact us through the contact page within 7 days of receipt, providing your order number and clear photos/videos of the problematic product. Our customer service team will verify the situation within 24 hours and provide you with a return/refund or other reasonable solutions based on the severity of the problem.